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E Column
Good Customer Service: It’s All About the Small Things
Elizabeth Slater
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December 11, 2019
As we get closer to the upcoming holidays, you are going to see more winery visitors in the hospitality center. Wineries will experience more...
What’s in a Name?
Elizabeth Slater
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December 6, 2019
If you want to sell something, the first step is to introduce yourself, and not just by saying: “Do you need help?” but by...
Are You Ready for the Weekend?
Elizabeth Slater
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November 27, 2019
Happy Thanksgiving! After a wonderful day with family and friends, it is back to work on Friday and through the weekend for some of the...
Setting Sales Goals
Elizabeth Slater
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November 20, 2019
Sometimes goal setting is measured on what management would like to see; rather than what is a reasonable increase or numbers that your sales...
Connecting with Guests
Elizabeth Slater
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November 13, 2019
Think of connections with your guests as the most valuable tool in your sales toolbox. Once you have created a connection with the people...
The Art of Premium Pricing
Elizabeth Slater
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November 6, 2019
Premium (higher) pricing of wine is one way to display the quality associated with the wine. Before you decide to enter the premium pricing...
What Is Customer Service?
Elizabeth Slater
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October 23, 2019
After having some customer service problems with large and small companies of late, I thought it would be a good idea to write a...
Don’t Believe Everything You Think
Elizabeth Slater
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October 16, 2019
It’s easy to get stuck into ruts mentally. Many times, when we come up against something new or different, we may try to fit...
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TRENDING NOW
Industry News Releases
Opici Wines & Spirits to Acquire Pacific Highway Wines
Industry News Releases
Respected Wine Nonprofit The Roots Fund Expands Their Work into the Spirits Industry with a New Scholarship Program
Industry News Releases
4th Annual Liz Alessio Harvest Hoedown Raises Over $150,000 for the First Responder Support Network
Wine Industry Spotlights
Securing Fermentations with Ease and Efficiency Remains a Challenge for Winemakers
Industry News Releases
Washington Winegrowers Convention Goes Virtual
Afternoon Brief
Afternoon Brief, January 30