Being a boss, at any level, is rarely easy. There are times that you wish your employees would just do what you want them to do and there are times that your employees wished that you understood the problems that implementing new rules and regulations may result in. As a middle manager there can also be times that you have to implement procedures that you do not agree with, as the requests for change comes from higher up the chain.
Managing people sometimes has its drawbacks, though when done well, it also has its rewards. From an article on the Insperity website here are a few tips on managing staff. Even if you are not working as a manager but as part of a group these ideas on how managing may help your working relationships with your fellow employees. If you cannot find anything positive, then that employee may not be right for you.
Credit Where It Is Due
If employees are doing a good job, let them know that you have noticed. You may also tell them that you have passed the information on their performance up the chain. Complimenting employees on their work motivates them to work harder and will make them happier in their jobs. Find positive things to say about all employees. Happy employees make for happy customers.
Breaking Bad News
Sometimes managers have to institute procedures that they know the employees won’t like. In these cases, how you break the news is just as, if not more important, than what you say. Be clear when you present the information and do it in person. Take the time to meet with your staff to let them know what is going on.
Additionally, giving your team the time to air their views on the subject and giving credence and feedback to their opinions, at least makes employees feel that they are being heard.
Be Clear About Expectations
If employees know what you expect, these expectations are more likely to be met. When you implement new procedures, ensure that you do so well before the new procedures are put into action. That way your staff has the opportunity to think through what it means to them and how they can best handle the changes. With everyone thinking about the new procedures they may come up with some ideas to improve on them.
Next week’s blog will present more tips and ideas on managing people and systems.
A tip of the glass from me to you.
E Column
by Elizabeth “E” Slater, In Short Direct Marketing
A recognized expert in the fields of direct marketing and sales in the wine marketplace. Slater has taught more wineries and winery associations how to create and improve the effectiveness of their direct marketing programs and to make the most of each customer’s potential than anyone in the wine industry today.
